COVID-19 recommendations

Before you arrive

Since COVID-19 has affected the way we work, we have adjusted our cancellation policy. 
Most of our offers can be booked without advance payments, and most of them can be cancelled for free.

If you have an existing reservation or you are making a new one individually, you can make changes with price adjustment for the new date, or you can cancel free of charge for:

• Baška Voda  – 2 days before arrival
• Makarska – 2 days before arrival

Before you set off

To shorten the wait on the border,  we recommend foreign citizens who plan on staying in Croatia to submit their data online in advance by visiting entercroatia.mup.hr.
At any time of your travel, you can check the traffic flow, main roads condition, border crossings and other key travel routes on live cams available at Hrvatski autoklub.
European Commission web-page ‘Re-open EU‘ provides info on travel within the European Union, border crossing situation, as well as all the available means of transportation and tourist services in the European Union member states.
For additional information, visit www.koronavirus.hr/en

During your stay

We are committed to daily enforcement of the newest WHO guidelines in cleaning and hygiene.
Health protection measures and procedures in our hotels are designed to prevent a broad range of viruses, including COVID-19, and they include everything, from hand hygiene and cleaning products specification to guest rooms and communal spaces cleaning.
We have always been committed to the highest hygiene and cleaning standards, and now we are taking them to a new level. We train our hotel staff daily, familiarizing them with cleaning and hygiene protocols. We have also raised our already high standards in food handling, and have increased the frequency of cleaning and disinfecting all spaces and surfaces in the building, with particular attention to public spaces and frequently touched surfaces.

Reception

• Limited number of guests at the reception desk.
• Social distancing around the reception desk.
• Hand sanitizer at the entrance, at the reception and in the lobby.

Restaurants and bars

• Hand sanitation at the entrance to restaurants and bars.
• Table layout that allows for social distancing among guests.
• Mask required while approaching the buffet.
• Table disinfection after each guest, including all the items on the table.
• The staff follows good practices in personal hygiene (frequent hand washing, hygiene, wearing gloves and masks).
• All the employees have been trained in safe and sanitary food preparation, as well as service providing.

Cleaning

• New cleaning plans are in effect, and they include disinfecting all surfaces and spaces..
• Cleaning personnel wears gloves and masks.
• Doors and windows will be open during the room cleaning, in order to increase air circulation and provide thorough ventilation.
• After cleaning, surfaces will be disinfected, with special attention to frequently touched surfaces (furniture, mini-bar, light switches, telephones, hair dryers, safety deposit boxes, door handles, remote controls, water taps, digital keys, hangers etc.).
• In order to decrease infection risk, there is also a detailed plan for cleaning and disinfecting frequently touched objects and surfaces in public areas.
• Sanitizer dispensers have been installed in various hotel areas, including public toilets used by guests and staff, as well as in other relevant areas.
• Instructions on proper hand-washing technique are displayed.

Beach, pool and SPA

• Staff is provided with face masks and gloves.
• All work procedures include the use of protective equipment or face mask.
• There is a disinfection plan for all frequently touched objects and surfaces.
• Planned layout of deck chairs on beaches and pool areas provide for social distancing.
• Deck chairs are regularly disinfected. Covering chairs with a towel is recommended.
• There is a limit on the number of people who can use sauna simultaneously.

Operational activities

• We follow the local authorities’ guidelines and recommendations. https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/koronavirus-najnovije-preporuke/
• Wash your hands regularly with soap and water, or use alcohol-based hand sanitizer.
• When coughing or sneezing, cover your mouth and nose with the inner side of your elbow, or with a disposable tissue, which you will dispose of immediately and wash your hands.
• Avoid touching your face, mouth, nose and eyes.
• Avoid close contact with persons who do not feel well or experience symptoms like high fever, cough and/or difficulties breathing.
• Employees who do not feel well should stay at home. Call your doctor and avoid going to a health facility, unless directed by a doctor.
• Avoid hand shaking and close physical contact. Keep social distance.
• We monitor our employees’ temperature daily by using non-contact thermometer on their arrival to work. We keep records on body temperature to ensure health and safety of our employees at any moment.
• We have established a procedure in case of coronavirus occurrence in any of our facilities, with all standard operative procedures and contact numbers (https://www.hzjz.hr/sluzba-epidemiologija-zarazne-bolesti/postupanje-zdravstvenih-djelatnika-u-slucaju-postavljanja-sumnje-na-novi-koronavirus-2019-ncov/).

To help us protect you and our staff, please follow instructions and recommendations provided by authorities:

• Wash your hands regularly with soap and water, or use alcohol-based hand sanitizer.
• When coughing or sneezing, cover your mouth and nose with the inner side of your elbow, or with a paper tissue, which you will dispose of immediately and wash your hands.
• Avoid touching your face, mouth, nose and eyes.
• Avoid close contact with sick people or those who experience symptoms like high fever, cough and/or difficulties breathing.
• Avoid hand shaking and close physical contact. Keep social distance (2 meters minimum).
• Wear face mask if a 2 meter social distance is not possible.
• If you experience symptoms like high fever, cough and/or difficulties  breathing, call reception from your room.

 
PCR test

KTC Jadran works with healthcare companies and can also set up PCR testing for COVID-19.